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ISO 20000 and IT service

Sedika Technologies is the exclusive distributor for Latin America and the Caribbean of the official PECB training courses related to information security and information technnology. Persons successfully passing the exam for these courses can then obtain the certifications of Certified ISO 20000 Lead Implementer or Certified ISO 20000 Lead Auditor. These certications are awarded by PECB. These certifications provide credibility on the market and demonstrate that the certified professional holds defined competencies based on best practices.

Training organizations or trainers in Latin America and the Caribbean can become accredited by Sedika Technologies to teach these courses locally. For more information about how to become an accredited training organization or trainer, please contact us at .

We distribute the following courses on ISO 20000 and IT service:

Certified ISO 20000 Lead Implementer (5 days)

Mastering the implementation and management of an Information Technology Service Management System (ITSMS) based on ISO 20000

This five-day intensive course enables the participants to develop an expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will master the best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000: planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the good practices of project management established in ISO 10006 (Quality Management Systems - Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSMS) and ITIL.

 

Certified ISO 20000 Lead Auditor (5 days)

Mastering the Audit of an Information Technology Service Management System (ITSMS) based on ISO 20000

This five-day intensive course enables participants to develop the expertise needed to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the knowledge and skills needed to proficiently plan and perform internal and external audits in compliance with the certification process of the ISO/IEC 20000-1:2005 standard. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to conduct an audit efficiently.